Shipping Policy
Heartfelt Crafts Shipping Policy
(1) General
(a) At Heartfelt Crafts ("we/ours/us") customer satisfaction is our priority.
(b) We are committed to delivering your order/s in accordance with this Policy
(c) In this Policy, we use the terms "customer", "you" or "your" to refer to a person who buys goods from us.
(d) Please read our Terms and Conditions along with this Policy.
(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.
(2) Shipping Costs
(a) Shipping costs will be calculated when you order products from us ( and before you finalise your payment). Costs may vary depending on product size and weight as well as your location.
(3) Handling and Delivery Timeframes.
(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:
- Within South Australia: 7-10 business days.
- Interstate Orders: 14-21 business days.
(b) We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusally high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.
(4) Shipping Updates.
(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information via the email provided at checkout.
(5) Who Delivers Your Order
(a) Our default carrier/delivery partner is: Australia Post.
(b) We reserve the right to change carriers at any time.
(c) You will be provided the details of your carrier with your shipping information.
(6) Packing For Delivery
(a) We observe the following guidelines when packing our products for delivery:
At Heartfelt Crafts we take every precaution possible to ensure that your order arrives to you intact, using adequate recyclable packaging and padding.
(7) Where We Ship To
(a) We deliver our products throughout Australia subject to this Policy.
(8) Change Of Shipping Address
(a) Your shipping address cannot be changed once your order has been submitted.
(9) Disclaimer of Liability for Third Party Services
(a) You acknowledge that we use thrid-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these thrid-party services. This includes, but is not limited to, mishandling, late deliveries, lost, damaged or stolen goods, and any other issues that arise during the transport and delivery process.
(10) Resolution of Shipping Disputes.
(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assisst where possible, but the ultimate responsibility for resolution lies with the carrier.
(11) Indemnity
(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions or third-party carriers used for shipping your order.
(12) Acknowledgement of Risk
(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.
(13) Wrong or Incomplete Address
(a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
(b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
(14) Inspection
(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.
(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, (Inspetion Time) within 7 days or order delivery.
(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.
(d) In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ALC or any other applicable laws provide otherwise.
(15) Title
(a) Title to the products will remain with us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.
(16) Refunds and Returns
(a) Refunds and returns will be handled in accordance with our Refund Policy.
(17) Your Data
(a) The privacy of your data supplied to us during the shipping procedure is also governed by our own Privacy Policy.
(18) Changes to This Policy
(a) Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
(b) If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the Policy.
(19) Force Majeure
(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interuption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or Public Enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott, or simliar event beyond our reasonable control, wheather foreseen or unforeseen.
(20) Last Updated
(a) this Policy was last updated on the following date: 22nd August 2025
(21) Contact Us
(a) For any feedback, concern, or query, you may have, please reach out to us on the contact details below:
Customer Care: heartfeltcrafts5608@gmail.com
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.